At Ensto, we recognize that upholding human rights is of utmost importance in all our business activities. As a responsible company, we are committed to establishing reliable grievance mechanisms that serve as channels for stakeholders to express their concerns and seek solutions. We have embodied our unwavering commitment to accountability and respect for human rights by outlining the grievance mechanisms in place for employees, suppliers, customers, and communities. Through these mechanisms, we aim to ensure that complaints are handled promptly, transparently and fairly, allowing stakeholders to make their voices heard while taking appropriate action where necessary.
Grievance mechanisms for employees include SpeakUp reporting channel, employee surveys, iGrow discussions, trade unions and medical surveys etc.
Grievance mechanisms for suppliers include SpeakUp reporting channel, supplier surveys, audits, agreements, trade unions etc.
Grievance mechanisms for customers and others include SpeakUp reporting channel, customer surveys, audits, agreements, complaints etc.
Ensto uses an anonymous platform called SpeakUp for reporting unethical activities, violations and concerns. The platform is hosted by a third party, and all violations will be reported to Ensto Management Team and Chair of the Board of Directors. SpeakUp can be used for both internal and external concerns, meaning that also stakeholders, including suppliers, can report any misconduct, illegal or unethical behavior through SpeakUp.